Newcastle Hospitals’ affected person engagement platform integrates NHS App

Newcastle Hospitals NHS Basis Belief has gone reside with MyHealthCall Pep, a affected person engagement platform, with the primary integration permitting sufferers to entry their appointment info.

The answer was delivered by NHS-owned digital well being firm, Well being Name. It should join sufferers with out outpatient providers by way of the NHS App, permitting them to amend, settle for and cancel appointments, view letters and correspondence and entry helpful sources like hospital maps and parking info.

As well as, appointment reminders and alerts about any potential delays on the day will even be obtained.

The brand new answer will assist help sufferers to entry the providers they want whereas enhancing the general affected person expertise. Additionally it is hoped it’ll cut back delays in care in addition to missed appointments for the belief.

Graham King, chief info officer on the belief, mentioned: “It’s implausible to see sufferers at Newcastle Hospitals now having the ability to entry their appointment info digitally…

“It will significantly enhance the digital affected person journey for these being cared for by the belief, and we shall be quickly increasing its use throughout our affected person providers.”

The affected person engagement platform was developed by NHS professionals and designed to seamlessly match with the belief’s operations. Integrating it with the NHS App is a part of a wider nationwide programme that’s geared toward enhancing and levelling up NHS App performance nationally, by linking it with such platforms.

In Could 2022 Newcastle Hospitals renewed its partnership with Well being Name, in a bid to make digital well being instruments accessible to its sufferers.

Ian Dove, managing director at NHS Well being Name, mentioned: “We imagine that this integration will revolutionise how outpatient care is delivered for our NHS, and integration into the NHS App is barely the very starting.

“We plan to launch additional options which is able to assist clinicians streamline care and cut back administrative burden whereas offering distinctive service for sufferers.”

Integration to the NHS App is now reside within the musculoskeletal medical, and shall be rolled out throughout the broader belief sooner or later.